TERMS & CONDITIONS

Welcome to Herbanora.

By accessing and using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchase.

1. GENERAL

These Terms & Conditions govern all sales made through our website.
Brut Solution Sdn Bhd reserves the right to update or modify these terms at any time without prior notice.
By placing an order, you confirm that all information provided (such as shipping address, contact details, and payment information) is accurate and complete.

2. PRODUCTS & ORDERS

All products displayed are subject to availability.
We strive to display product colors and details as accurately as possible, but slight variations may occur due to monitor settings or packaging updates.
Once an order is placed and confirmed, it cannot be modified or cancelled.

3. PRICING & PAYMENT

All prices are listed in RINGGIT MALAYSIA (MYR) and exclusive of tax where applicable.
Payment must be made in full before order processing and shipping.
We reserve the right to change prices at any time, but confirmed orders will not be affected.

4. SHIPPING & DELIVERY

Orders will be shipped to the address provided at checkout.
Brut Solution Sdn Bhd is not responsible for delays caused by courier services or incorrect shipping details provided by the customer.
Delivery times provided are estimates and not guaranteed.

5. RETURN & REFUND POLICY

For hygiene and safety reasons, we do not accept returns or exchanges unless:

The product is wrongly sent (different from the order placed).
The product is damaged or broken upon arrival.
Customers are strongly encouraged to take a video or photo when unboxing the parcel to serve as proof in case of issues.
Please refer to our Return Policy section for detailed procedures.

6. LIMITATION OF LIABILITY

Herbanora shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our maximum liability, if any, shall not exceed the total purchase price of the order in question.

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.

At Herbanora, your satisfaction is important to us.

However, due to hygiene considerations, we maintain a strict No Return / No Exchange Policy except under the following conditions:

You may request a return or refund if:

Claims must be made within 3 days of receiving the product.
Customers must provide photo or video evidence (preferably unboxing footage) showing the issue.
Products must remain in their original packaging and unused condition.

Contact our customer service team at brutsolution2025@gmail.com/ +6016-4607093 .
Provide your order number, a description of the issue, and supporting video/photo proof.
Once approved, we will arrange for a replacement or refund (depending on product availability).

Refunds will be issued via the original payment method within [7–14 working days] after approval.
Shipping fees (if any) are non-refundable.

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